Commercial Terms of Service
Neyatek Custom Apparel • Operated under Marjaan General Trading, Ajman, UAE
1. Digital Vector Proof Approval
Bulk printing and embroidery commences only after the client provides written approval of the 3D digital proof or physical pre-production sample. The client is responsible for verifying spelling, artwork dimensions, pantone placements, and garment sizing distribution prior to granting sign-off.
2. Production Turnaround & Deadlines
Standard turnaround is 5 to 7 business days following digital proof approval and deposit settlement. Express rush service (3 to 4 business days) is subject to slot availability and prior written confirmation from the production supervisor.
3. UAE VAT & Payment Invoicing
All commercial transactions are billed under Marjaan General Trading with an official UAE Federal Tax Authority (FTA) compliant 5% VAT invoice. Standard commercial payment terms require a 50% deposit upon purchase order issuance and 50% balance upon completed quality inspection prior to dispatch.
4. Quality Guarantee, Replacement & Refund Policy
Because every bulk order is custom fabricated, dyed, printed, or embroidered to client specifications, personalized goods cannot be returned for change of mind. However, Neyatek stands behind 100% factory-grade quality:
- Manufacturing & Print Defects: In the rare event of printing misregistration, fabric flaws, or deviation from the approved proof exceeding acceptable tolerance (±1.5cm), notify our quality desk within 7 calendar days of delivery.
- Expedited Remake Guarantee: Verified defective items will be remade and delivered at zero cost with prioritized factory scheduling.
- FTA Refund Processing: If an expedited remake is unfeasible due to hard event deadlines, an FTA-compliant credit note or refund for defective units will be processed via the original payment channel within 5 to 7 banking days.